Contact & Socials
CONTACT US
Direct Communication Channels & Live English Support
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Welcome to Gráfica AM! We make ordering custom event favors simple, warm, and stress-free. Whether you need immediate order assistance, custom kit quotes, or shipping updates, choose the right channel below to connect with our team:
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1. SALES & ORDERS DEPARTMENT (Fast Track Ordering)
For new order inquiries, bespoke kit quotes, and initiating your project details.
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• Official Sales Email: [email protected]
- How it works: Send your order details, event dates, or custom lot inquiries directly to our sales team for prompt assistance.
- Best used for: Requesting formal project quotes, consulting on kit configurations, and processing your initial order details.
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• International WhatsApp & Catalog: https://wa.me/message/EYUIBVBCKRCPI1
- Official Handle: GRÁFICA AM — EXPORT DIVISION WHATSAPP
- How it works: Chat directly with our specialists or browse our integrated digital catalog.
- Best used for: Browsing closed volume lots, checking item specs, and starting your order setup.
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• Live Site Chat: (Bottom right corner of your screen)
- How it works: Connect directly with an English-speaking specialist in real time without leaving your browser.
- Best used for: Quick questions regarding kit setups, timeline checks, and instant assistance.
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2. CUSTOMER CARE & ORDER TRACKING
For existing clients who need personalized assistance, design adjustments, or delivery tracking.
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• Customer Care Email: [email protected]
- How it works: Dedicated support for your order from mockup approval to door-to-door delivery.
- Best used for: Submitting high-resolution design assets, checking production status, and tracking door-to-door shipping.
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3. GENERAL INQUIRIES
For broad questions, corporate media inquiries, and general information.
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• Official Contact Email: [email protected]
- How it works: Send general questions or correspondence directly to our central inbox.
- Best used for: General questions about our export procedures, business partnerships, or general feedback.
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4. SOCIAL MEDIA & BRAND HERITAGE
Explore real-world production showcases, behind-the-scenes factory footage, and client feedback.
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• Instagram (US & Canada Division): https://www.instagram.com/grafica_am_export?igsh=MWtxNzU1dzB3dnQ0cg== - Official Handle: @grafica_am_export
- How it works: Follow our dedicated English-first profile for North American updates, customized kit showcases, and direct messages.
- Best used for: Viewing finished event kits, finding party inspiration, and quick direct messaging.
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• Instagram (Brazil Portfolio & Factory Heritage): https://www.instagram.com/grafica_am_?igsh=MWdqeDUyMzVvNDBlNg==
- Official Handle: @graficaam
- How it works: Discover our original manufacturing hub featuring over 10,000 successful shipments, 1,500+ real production photos/videos, and 1,000+ verified client reviews.
- Best used for: Verifying our long-standing manufacturing background, inspecting material quality, and exploring real event showcases.
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• Facebook Page (US & Canada Division): https://www.facebook.com/share/1HX5uqSkLC/ - How it works: Access our North American Facebook channel for synchronized product galleries and updates.
- Best used for: Browsing high-resolution product albums and following official announcements.
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• Facebook Page (Brazil Portfolio Archive): https://www.facebook.com/share/14iaNQxfn7A/ - How it works: Our primary visual archive displaying our complete production timeline and behind-the-scenes factory work.
- Best used for: Reviewing our extensive manufacturing track record and corporate event projects.
